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Frequently Asked Questions

Why is the brand changing from HITACHI to HiKOKI?

With our new partnership with KKR, the change in brand is part of the strategy to aggressively grow our company worldwide by delivering significantly more innovation and a wider range of products for tradespeople.

Click here to find out more.

What will happen to the existing HITACHI Power Tools?

Only the name will change on the side of existing models. The tools themselves won't change, the model numbers will be exactly the same, and all spare parts will remain available.

However a much wider range of tools and accessories will be released under the new HiKOKI name, starting from October 2018.

Will HiKOKI 18V tools be compatible with my existing HITACHI tools?

Of course. The existing tools will be exactly the same as they are now. The 18V platform remains unchanged throughout the transition - all 18V slide tools will remain compatible.

What sort of new innovations will I see from HiKOKI Power Tools?

More of the state of the art innovative technology that you've been seeing from Hitachi over the past couple of years - leading edge High Capacity battery technology, the most advanced Cordless Drills, Impact Drivers and Wrenches, more AC Brushless tools, just to name a few. With our new resources however, you can expect to see lots lots more of these products, faster.

Who is KKR?

KKR is one of the world's largest investment companies, a partner with many industry leading businesses around the world, including Panasonic Healthcare, Pioneer DJ, Sonos, Haier, and now Hitachi Koki.

Click here to learn more about KKR worldwide.







Are 6.0Ah Lithium-ion batteries classed as Dangerous Goods?

Yes, the 6.0Ah batteries are classed as 'Class 9 Dangerous Goods' during shipment.
When shipping these batteries, notify the shipping company that the shipment contains a 'Lithium-ion battery exceeding 100Wh'.

For more information, refer to the shipping company's policies regarding transportation of hazardous materials.

dangerous goods message



What’s wrong with buying power tools from Parallel Import companies?
Because you just can’t trust them. If your reputation as a tradesperson relies on providing professional products and service, why would you jeopardise your work by using dodgy tools?

Parallel Importers scrounge around overseas, trying to find old models, different specification tools, or even counterfeit or illegally modified tools that they can sell you cheaply. Inevitably you end up paying for it in the long run – for example Parallel Imported Angle Grinders usually arrive into the country with Imperial threaded spindles (NZ uses Metric). So sure, you might have saved some money, just a pity that you then can’t buy wire wheels or other accessories in this country that will actually fit your grinder.

A tradesperson is often judged on the quality and condition of their tools – why risk YOUR reputation? – deal with Authorised Hitachi Dealers.
 

I’ve been told I cannot use my Angle Grinder on the jobsite because it has a ‘lock-on’ switch – what’s the story?
There’s a lot of misinformation being circulated around New Zealand by people who are ignorant of the New Zealand Safety Standards that apply to Electric Power Tools. You may have even been told that it is illegal to use an Angle Grinder that has a ‘lock on’ switch. WRONG.

ALL Hitachi Angle Grinders imported into New Zealand by the New Zealand Distributor are FULLY COMPLIANT with New Zealand Regulations – this includes having lock on switches.

However, some Employers may deem that for certain jobs or environments, an Angle Grinder fitted with a Dead-man Type switch (non-locking) is more appropriate – this is absolutely the right and responsibility of the Employer to make safety decisions like this, and Hitachi has Angle Grinder models that have these features if required, see more.
 
Do my tools require maintenance?
Yes, of course. Like all precision machinery, your Hitachi Power Tools require maintenance in order to remain in top condition, and to keep them protected from the harshness of modern workshops and construction environments.

Your Local Hitachi Service Agent can discuss with you a maintenance plan suited to your particular environment, application, and frequency of work, but essentially your power tool should be inspected for carbon brush wear (if applicable), bearing wear, gearbox grease changes (if applicable), contamination by dust or grit, as well as electrical safety checks.

Like any machinery, regular attention to maintenance issues goes a long way towards preventing major component damage or failures.
 

Is it safe to purchase Hitachi Power Tools from Online Dealers?
Certainly. Authorised NZ Online Hitachi Dealers offer a wide range of Hitachi product and provide great back up and after sales service. Just look out for the authorised Dealer logo to be certain that you’re dealing with a legitimate, Authorised Dealer.
 

Why do my workmates rave about Hitachi’s Li-Ion batteries? What makes them so good?
‘Cause they’re the best. Hitachi is one of the largest technology companies in Japan, spending over 350 Billion Yen on R&D every year. No other power tool brand has access to the level of research and experience that Hitachi does when it comes to battery technology. Hitachi is a Global market leader in the manufacture of Lithium Ion battery materials, and early on pioneered the Electronic Protection mechanisms required to protect Lithium Ion batteries during charging and use.
Hitachi’s 18V Lithium Ion batteries can deliver 1500 recharges (when used with Fan cooled smart charger) – far greater battery life than many other brands, see more.
 

Why all the fuss about Amp Hours? Is this more important than the voltage of a cordless tool?
Amp Hours effectively is a measure of the run time ability of your cordless tool, or in other words how big the ‘fuel tank’ is. Whereas the voltage of a cordless tool (ie. 18V) is an indicator of its power, higher Amp Hour batteries have brought many new types of cordless tools into main stream trade applications. Tools such as cordless angle grinders, which consume battery life very quickly, are now quite practical given that Hitachi has continued to push the battery capacity of our 18V Lithium Ion series from 3.0Ah just a couple of years ago, right up to today’s class leading 5.0Ah ENERGY series.
 

Why should I purchase a Brushless Cordless tool instead of a conventional motor style?
Hitachi developed 18V Brushless Motor cordless tools for high-end users who can benefit from the extended battery life, lower maintenance issues, and more efficient operation that can only be delivered by Brushless technology (also known as EDT – Electronic Drive Technology). Read more about Hitachi Brushless here.
 

What’s a TSK Kit?
The TSK range of 18V Hitachi Cordless Combo Kits is an exciting new addition to the Hitachi range. A Growing range of multi – tool combo kits that have been specifically created to suit the needs of specific trades – Electricians, Plumbers, Motorsport teams, Fire Brigades etc., see the full range of Hitachi TSK kits here.
 

What’s a Bare Tool?
Hitachi Bare Tools are 18V Cordless tools that you can buy without batteries, chargers, or carry cases. The Bare Tool program was designed to make things easier and more affordable for Hitachi owners wanting to expand or replace parts of their cordless tool kits without the burden of having to purchase unneeded batteries and chargers each time. See the full range of bare tool options here.
 
 
What is the most suitable tool for cutting fibre cement sheets?
Hitachi has two specific solutions for cutting this sort of product - SS10B Snapper Shear & the C7YA Dustless Circular Saw
 

Where can I find out about Hitachi Heat Pumps?
Hitachi Heat Pumps are marketed by Temperzone. Visit the website here www.hitachiheatpumps.co.nz.
 

Where can I find out about Hitachi Construction Machinery?
Cable Price markets Hitachi’s range of Construction Machinery. Visit their website here www.cableprice.co.nz.
 

Why is it so important to always have the guard fitted to my Angle Grinder?
The guard on your Angle Grinder is like the seatbelt in your car - it can be a lifesaver. Using an angle grinder without a guard is a stupid way to die. It is a legal requirement to have a compliant guard fitted to any angle grinder used in NZ - the guard is designed to protect the operator in the event that a grinding or cutting wheel is damaged during use and shatters. It also prevents oversized wheels (which need to rotate at lower speeds) being fitted and shattering due to excessive RPM, as well as protecting the air intakes from sucking in harmful dust and grit. Your angle grinder also can't be legally tagged for electrical safety or repaired by a Service Agent if it doesn't have the guard fitted. Bottom line: NEVER use your angle grinder for grinding or cutting without a guard.
 

Which is the best Impact Wrench for me?
Like all power tools, careful selection is required in order to determine the best tool for your specific application. In the case of Impact Wrenches, once you’ve determined whether you need the sheer convenience and portability of a cordless model, or the more durable and powerful benefits of a corded tool, you need to consider the tightening/loosening capacity you require.
 
Many fastening jobs DON’T require a huge amount of torque, in actual fact too much torque can easily stretch or snap bolts and studs – always check the manufacturers guidelines for the fasteners you are using.
 
Also consider that factors such as dirty or damaged threads, worn sockets, and extensions all affect the amount of torque required to tighten or loosen a bolt. They golden rule is – if an Impact Wrench won’t loosen or tighten a fastener within about 5 seconds – stop and find out why, or use a higher capacity tool if appropriate. Continued hammering will only damage the fastener or the wrench itself. Tool damage as a result of this sort of misuse will not be covered under warranty.
 

If I buy a new 18V Lithium Ion cordless tool, will the batteries fit into my older Hitachi cordless drill?
Yes, as long as your older tools take the ‘slide’ style battery system. ALL ‘slide’ style Hitachi batteries will fit ALL Hitachi ‘slide’ style tools and battery chargers – no matter how old.
There was an earlier series of cordless tool that used first Generation ‘cartridge’ batteries (they pushed up inside the handle). These old batteries will not fit the ‘slide’ style models, but replacement cartridge style drills, batteries, and chargers remain available.
 

Where do I find out what carbon brushes fit my Hitachi tool?
Click here to go to a table of Hitachi carbon brushes and other commonly used spare parts. A table of carbon brushes for current models is also in our catalogue (page 68).
 

Where can I buy Hitachi Power Tools from?
Click here to find your local or online Hitachi Power Tool Dealer.
 

Where is my local Hitachi Service Agent?
Click here for a complete list of Hitachi Service Agents in your region.
 

Where can I find the spare parts I need for my Hitachi Power Tool?
Click here for a list of common spare parts for most current and older models, or contact your local Service Agent who can assist you.
 

How long is the warranty on my Hitachi Power Tool?
All hand-held Hitachi Power Tools imported by the New Zealand Distributor are guaranteed for three (3) years* against any defects in workmanship or materials. Defects in construction or operation not attributable to normal wear, overloading, abusive treatment or careless handling will be repaired without charge by any Hitachi Service Agent.
*Online registration required, some exclusions apply. See terms and conditions for full details.
 

Is cordless better than corded?
Cordless tools are great for convenience, and provide solutions for construction and maintenance applications that simply didn't exist in the past. However cordless tools will not replace the power and durability of heavy duty corded power tools. As a general rule, if you have safe, convenient access to 230V mains power (ie. when working in a workshop) then a corded tool is generally the better option for you. Talk with your Hitachi Dealer about the best solution for your situation.
 

What is the best way to care for Hitachi batteries?
Hitachi prides itself on superior Lithium Ion battery charging technology – so there’s no need to worry about charging your battery at the right time, or removing the battery from the charger when its only half charged – your battery won’t suffer as a result.

The best thing you can do for your batteries is keep them away from moisture, chemicals and dust, and avoid extreme shocks and bumps. Your cordless drill is not meant to be a hammer.
 

Can I put my battery on charge straight after use?
Yes, but be aware that the Smart Charger may decide that your battery is too hot to charge safely. The Charger will not begin the charging process until the battery has cooled down sufficiently. 
 

Can I use a partially charged battery?
Yes you can, the electronics in Hitachi’s Lithium Ion batteries and Smart Charger will ensure the battery doesn't suffer from reduced performance as a result.
 

Can I store my batteries for long periods of time, ready for use?
Yes. Hitachi’s Lithium Ion batteries will hold most of their charge for many months. However, its always best practice to top the batteries up before you turn up for a hard days work.
 


Can I use any sort of Multi Tool blade on my Hitachi Multi Tool?
NO. Hitachi Multi Tools have been designed to use only the leading International OIS specification of blade – licensed by a number of manufacturers. Always look for the OIS logo when purchasing multi tool blades. Use of non OIS blades may cause additional vibration and damage to your tool. Damage caused to a Hitachi Multi Tool through the use of non OIS blades will not be covered under the Hitachi warranty.
 
Click here for the full range of Hitachi OIS Multi Tool blades and accessories.